Seriously…who do these big companies think they are?
I got a Hotpoint followed me on Twitter. I got a phone call, while at work, so I couldn’t answer, but then they called Hubby Dearest.
What a waste of time!
They said they were asked to call us, and that apparently they knew about the problem. Then they said no, they only deal with dryers, the washing machine and any other issues were a different department. Apparently it had to be escalated further.
The classic?
When Hubby Dearest questioned why they had called if they couldn’t do anything? “Oh, I am sorry Sir, I called you in error, I shouldn’t have called you. It is being passed on.” then silence…
Another classic?
The helpful guy from yesterday, well, he came back saying that yes another person was involved, and he had to be the contact for us, but no, he could not say when this person would contact us. OK. Then after another few hours of no contact, Hubby Dearest called on the same number to be told that this guy (from yesterday) was unknown, and that he didn’t work there! WE HAVE HIS EMAIL YOU IDIOTS!
I am sorry but Hotpoint, you have employed a band of monkeys to operate your customer service line. You should be so proud of how your name is being dragged through the mud, and to top it off, we have the CEO’s direct email, and he doesn’t bloody read his messages either! (Maurizio.Pettorino@indesit.com if you are interested!)
I have the email thread which I have messaged to the Twitter branch, as they wanted details. Heck they got details, and a half!
I am just so angry, and frustrated even more now! I don’t know who to contact anymore, I feel I should send messages to the media too!
Thanks again to those of you that shared via Twitter and Facebook. Any more retweets or tweets, would be gratefully received! Please remember the hashtag #notsohotpoint.
Thank you my ever supportive Peeps, and remember… NEVER BUY HOTPOINT!!!
#notsohotpoint
But I Smile Anyway... 