A few of my friends called me or messaged me today to let me know that the whole Hotpoint fiasco was being discussed on This Morning today and that they had stated that it could take them up to 4 years to actually fix all the issues.
It is horrifying to read some of the cases out there where the machines actually have caught fire, and wiped out houses, causing so much damage, and yet they still can’t get their skates on and fix issues any faster.
I can happily say that our issues with them have finally been put to bed, but not without Hubby Dearest and his relentless contacting them.
Anyone who has any issues with them, please don’t give up.
Keep on hassling them.
You will be passed from pillar to post.
You will have to repeat your story to several people, despite them having all your details on record.
You will have to fight for what you are entitled to.
We managed to get full refunds for bot the washing machine and tumble dryer which were affected. Along the way, we found that our old dryer, which had had to be replaced after only a couple of years, was also an affected model, so after much argument, we got a full refund for that too!
And an extra £250 for compensation on top. Now that, Hubby Dearest really had to fight for, but we got over £1000 from them in the end and the cheques are with us, thank goodness.
One thing is for sure, we won’t be buying Hotpoint anymore!
But I Smile Anyway... 
Feb 23, 2016 @ 18:23:19
well done on getting the money back, everytime its mentioned I think of you
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Feb 23, 2016 @ 19:01:49
Lol!!! We did indeed get things sorted!!!
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Feb 21, 2016 @ 02:10:24
👍 Glad it all worked out.
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Feb 21, 2016 @ 09:28:42
Thank you 😊
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Feb 20, 2016 @ 02:16:13
YES!! The squeaky wheel gets the grease! I am very happy that you got your problems resolved and the refund! All one can hope for now is that they step up and help all the other people. But, after following your story, I am not holding my breath! 😀
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Feb 20, 2016 @ 09:49:50
It is ridiculous isn’t it!
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Feb 20, 2016 @ 17:13:39
It really is!
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Feb 17, 2016 @ 15:08:57
I am glad you finally got it sorted Ritu, and not before time and a lot of hassle. I am glad you stuck with it and got compensation, It was the least they could do, considering what could have happened if they had caught fire!
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Feb 17, 2016 @ 16:06:13
I feel for those still stuck in the neverending phone/email cycle with such unhelpful people! !!!
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Feb 17, 2016 @ 16:17:00
Dreadful that it is taking so long for some people.
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Feb 17, 2016 @ 16:17:39
I know
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Feb 17, 2016 @ 14:49:23
Hurrah for persistence! So glad it worked out.
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Feb 17, 2016 @ 16:05:33
Indeed Linda!!! Now I just need to decide what to replace the units with!!!!!
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Feb 17, 2016 @ 23:06:45
How about a nice Hotpoint set?
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Feb 17, 2016 @ 23:21:21
No no no! !!!
We’ve ordered. ..Samsung it is, delivery on Friday!!! Yay!!!
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Feb 17, 2016 @ 11:08:14
Ritu consumer superhero
LikeLiked by 1 person
Feb 17, 2016 @ 12:31:41
😁😁😁😁
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Feb 17, 2016 @ 01:13:44
Happy to hear you had a positive ending! 🙂
LikeLiked by 2 people
Feb 17, 2016 @ 09:03:48
It took time but we got there!!! I’m glad we didn’t have to wait 4 years for a solution, like they are predicting sine customers will have to!
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Feb 17, 2016 @ 15:25:07
Four years is a long time! I’m certainly glad you got your solution sooner rather than later. 🙂
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Feb 17, 2016 @ 16:08:30
Oh me too Tonya!!!!
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Feb 16, 2016 @ 22:50:08
Have the bank check the account it’s coming out of before you deposit to make sure the funds are there!! Glad it’s over 😃
LikeLiked by 3 people
Feb 16, 2016 @ 23:07:40
Lol! We got two cheques. The first is cleared. .. Just waiting gbon the second! But you’re right, you can never be too sure!!!
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Feb 16, 2016 @ 22:48:43
Our last washing machines were all Indesit, apparently a subsidiary company of Hotpoint, and we had no problems at all. All of them lasted years. Must be something to do with the knob placements which were on the opposite side to their counterparts……….. 🙂
LikeLiked by 2 people
Feb 16, 2016 @ 23:06:18
It’s funny how when things go wrong for big companies, they REALLY go wrong! There were Indesit machines affected too.
And Hotpoint was taken over by Whirlpool, I believe, so I bet they are so happy to find the mess they have inherited!!!!
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Feb 16, 2016 @ 22:42:51
Good for you Ritu I am glad your Husband was able to go throughout this awful issue and happy you go refund + Compensation! Way to go sis… 😉
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Feb 16, 2016 @ 23:02:57
Thanks Carolina!!! He’s a rock and a stubborn one at that, so they weren’t getting away with anything !!!
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Feb 17, 2016 @ 03:38:16
Ahah great! 😉
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Feb 17, 2016 @ 09:04:25
😁😁
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Feb 16, 2016 @ 22:42:26
It is funny. I thought about that issue just yesterday and pondered how that story went on. Glad it was all solved finally!!!
LikeLiked by 3 people
Feb 16, 2016 @ 23:02:07
For us at least… but still so many
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Feb 17, 2016 @ 08:05:11
It is absolutely crazy when I read your numbers!
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Feb 17, 2016 @ 09:05:25
I know!!!
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Feb 17, 2016 @ 12:31:59
😘😘😘
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Feb 16, 2016 @ 23:02:15
Who are suffering!
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Feb 17, 2016 @ 08:06:01
Yes, got ya! 🙂
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Feb 17, 2016 @ 09:05:43
😄😂😂see,.. Typoes!!!
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Feb 17, 2016 @ 12:32:50
So glad, you joined me again. Highly appreciated 😂😘
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Feb 17, 2016 @ 12:33:19
I’ll always be part of that club lol!!!!!
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Feb 17, 2016 @ 12:42:52
Yay👍✋👊💖
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Feb 16, 2016 @ 22:34:34
Cheque into bank FAST towards non-Hotpoint replacements Ritu…
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Feb 16, 2016 @ 22:36:08
Absolutely Chris… they ain’t getting our money again any time soon!!
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Feb 16, 2016 @ 22:32:51
This is so saddening. Luckily, developed countries have the concept of refunds…at least the money is back (with some bonus, at times) 🙂
LikeLiked by 2 people
Feb 16, 2016 @ 22:35:36
But uff, the hard work to get it!!!! 🙂
LikeLiked by 1 person