It’s still totally #notsohotpoint over here today!
I thought I would update you on the ongoing saga that is our Hotpoint fire hazard machines.
Thank you firstly to those of you that tweeted my post and used the hashtag #notsohotpoint, or retweeted. And thanks to those that shared via Facebook, or any other media.
If you recall, we were promised a call from the person dealing with our complaint today.
I rang Hubby Dearest at lunchtime, and there had been no call. No response via Twitter either, from their customer service Twitter handle @HotpointSupport.
By the end of the day though, I did get a tweet back from them, apologising, and requesting that I contact them via Direct Message, with address details and serial numbers etc… details they have got 10 fold over the last few weeks!
But, d’oh, they kinda have to follow me for me to be able to direct message them! Just a little thing! I cheked their account and they sent the same message out, more or less to all who contacted them via Twitter. I tweeted in reply, a couple of times… I am sure I shall hear back tomorrow…
Hubby Dearest, meanwhile still got no call back so he tried them again. He was spoken to by a decent individual who sympathised with us, and was only new to the job himself. He then did some running around and found that not only was no one doing anything, but the person who had been handling our case had, apparently, left the company on Friday last week!
He did give a direct email address though, and said he would take personal responsibility to follow things up… needless to say Hubby Dearest is fuming and we are worried that the appliances may be fuming, literally, soon too!
A little aside…
You know how all help line phone numbers are really irritating? They lead you round in circles with endless electronic menus that you have to navigate before being told you were in the wrong area anyway? Well Hotpoint is no different! So Hubby Dearest, (he is very resourceful!) spoke with the company that we had bought the machines from, and they gave him a proper number, where, amazingly, humans answer the phone! It hasn’t been any more fruitful than the automated one, but at least you get to speak to someone!
What is my next step??? Publicising that phone number so that all the other poor individuals can bug the heck out of them too! What do you think?
Til tomorrow, when I will update again!
If you can, please tweet this post with the hashtag #notsohotpoint. Thank you kindly in advance!
But I Smile Anyway... 