It’s still totally #notsohotpoint over here today!
I thought I would update you on the ongoing saga that is our Hotpoint fire hazard machines.
Thank you firstly to those of you that tweeted my post and used the hashtag #notsohotpoint, or retweeted. And thanks to those that shared via Facebook, or any other media.
If you recall, we were promised a call from the person dealing with our complaint today.
I rang Hubby Dearest at lunchtime, and there had been no call. No response via Twitter either, from their customer service Twitter handle @HotpointSupport.
By the end of the day though, I did get a tweet back from them, apologising, and requesting that I contact them via Direct Message, with address details and serial numbers etc… details they have got 10 fold over the last few weeks!
But, d’oh, they kinda have to follow me for me to be able to direct message them! Just a little thing! I cheked their account and they sent the same message out, more or less to all who contacted them via Twitter. I tweeted in reply, a couple of times… I am sure I shall hear back tomorrow…
Hubby Dearest, meanwhile still got no call back so he tried them again. He was spoken to by a decent individual who sympathised with us, and was only new to the job himself. He then did some running around and found that not only was no one doing anything, but the person who had been handling our case had, apparently, left the company on Friday last week!
He did give a direct email address though, and said he would take personal responsibility to follow things up… needless to say Hubby Dearest is fuming and we are worried that the appliances may be fuming, literally, soon too!
A little aside…
You know how all help line phone numbers are really irritating? They lead you round in circles with endless electronic menus that you have to navigate before being told you were in the wrong area anyway? Well Hotpoint is no different! So Hubby Dearest, (he is very resourceful!) spoke with the company that we had bought the machines from, and they gave him a proper number, where, amazingly, humans answer the phone! It hasn’t been any more fruitful than the automated one, but at least you get to speak to someone!
What is my next step??? Publicising that phone number so that all the other poor individuals can bug the heck out of them too! What do you think?
Til tomorrow, when I will update again!
If you can, please tweet this post with the hashtag #notsohotpoint. Thank you kindly in advance!
But I Smile Anyway... 
Jan 12, 2016 @ 00:03:27
Don’t you have consumer protection agencies which can resolve these kind of issues? You mentioned Watchdog UK, am not sure that is one. Believe it or not here in Dubai there is a consumer protection agency that works and gets things resolved if need be but most of the time the shops are understanding and helpful although you will still find the odd one out
LikeLiked by 1 person
Jan 12, 2016 @ 07:45:03
Yes there are agencies, and Watchdog is one… The thing is, this is a pretty big issue, and a lot of people are affected, and yet they are still not getting their act together!
LikeLiked by 1 person
Jan 11, 2016 @ 23:30:24
Run into that DM issue before with people. Most don’t realize it exists until they try to DM someone that they aren’t following. Ridiculous what this company is doing with the runaround.
LikeLiked by 1 person
Jan 11, 2016 @ 23:46:08
You’re telling me Charles! It is not only frustrating, but also potentially life threatening, if either of these appliances bursts into flames… It doesn’t bear thinking of…
LikeLike
Jan 12, 2016 @ 00:11:54
Hopefully that doesn’t happen. This is reminding me about how my wife and I have to always fight medical insurance. Runaround, repeat info requests, and all these hoops designed to make you quit.
LikeLiked by 1 person
Jan 12, 2016 @ 07:46:25
That is exactly what my husband was saying yesterday. The automated systems and numbers not connecting to the right departments are designed to make the majority give up!
LikeLike
Jan 12, 2016 @ 12:52:06
Guess customer service is an oxymoron or something. Very little service now that it’s a machine we’re talking to.
LikeLike
Jan 11, 2016 @ 23:05:05
Shared on Twitter! Best of luck.
LikeLiked by 1 person
Jan 11, 2016 @ 23:44:26
Thank you Pascale!
LikeLiked by 1 person
Jan 11, 2016 @ 22:24:34
OMG, Sis! That is unbelievable. That is more annoying than anything I have ever experienced over here!
LikeLiked by 1 person
Jan 11, 2016 @ 22:38:35
New post tweeted too, this time to Whirlpool, and Watchdog UK! Lets see what the response is next!
LikeLiked by 2 people
Jan 11, 2016 @ 23:43:31
I hope that not all are the same and you finally get a constructive response!!!
LikeLiked by 1 person
Jan 11, 2016 @ 23:46:47
What can we do, but hope? 😦
LikeLiked by 1 person
Jan 12, 2016 @ 08:24:26
And kick them in the butt!
LikeLiked by 1 person
Jan 12, 2016 @ 08:30:43
If only they were right in front of us!!!
LikeLiked by 1 person
Jan 12, 2016 @ 08:36:23
They are lucky the aren’t… but I wished they were for you!!!
LikeLiked by 1 person
Jan 12, 2016 @ 08:40:42
LOL!
LikeLiked by 1 person
Jan 12, 2016 @ 08:41:07
😉
LikeLiked by 1 person