Seriously…who do these big companies think they are?
I got a Hotpoint followed me on Twitter. I got a phone call, while at work, so I couldn’t answer, but then they called Hubby Dearest.
What a waste of time!
They said they were asked to call us, and that apparently they knew about the problem. Then they said no, they only deal with dryers, the washing machine and any other issues were a different department. Apparently it had to be escalated further.
The classic?
When Hubby Dearest questioned why they had called if they couldn’t do anything? “Oh, I am sorry Sir, I called you in error, I shouldn’t have called you. It is being passed on.” then silence…
Another classic?
The helpful guy from yesterday, well, he came back saying that yes another person was involved, and he had to be the contact for us, but no, he could not say when this person would contact us. OK. Then after another few hours of no contact, Hubby Dearest called on the same number to be told that this guy (from yesterday) was unknown, and that he didn’t work there! WE HAVE HIS EMAIL YOU IDIOTS!
I am sorry but Hotpoint, you have employed a band of monkeys to operate your customer service line. You should be so proud of how your name is being dragged through the mud, and to top it off, we have the CEO’s direct email, and he doesn’t bloody read his messages either! (Maurizio.Pettorino@indesit.com if you are interested!)
I have the email thread which I have messaged to the Twitter branch, as they wanted details. Heck they got details, and a half!
I am just so angry, and frustrated even more now! I don’t know who to contact anymore, I feel I should send messages to the media too!
Thanks again to those of you that shared via Twitter and Facebook. Any more retweets or tweets, would be gratefully received! Please remember the hashtag #notsohotpoint.
Thank you my ever supportive Peeps, and remember… NEVER BUY HOTPOINT!!!
#notsohotpoint
But I Smile Anyway... 
Jan 14, 2016 @ 07:08:32
Clumsy fingers! It should say bunch not bung!
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Jan 14, 2016 @ 08:02:37
My brain is so used to me mistyping, I can correct these mistakes while reading, without even seeing them nowadays!
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Jan 14, 2016 @ 08:28:10
Me too! 🙂
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Jan 14, 2016 @ 08:32:45
We is very intelligent then!!!
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Jan 14, 2016 @ 09:13:25
We sure is! 🙂
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Jan 14, 2016 @ 07:07:59
Oh My God, what a bung of incompetent idiots! I would take it to the press or Watchdog Ritu.
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Jan 14, 2016 @ 08:01:44
I tweeted watchdog, but you know, they must be inundated with similar complaints… It’s just disgusting to be honest… Press would be next step…
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Jan 14, 2016 @ 08:28:00
Yes, as otherwise it seems you are not going to get anywhere.
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Jan 14, 2016 @ 08:32:30
It’s just such a Rigmarole!
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Jan 14, 2016 @ 09:13:14
It sounds it!
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Jan 13, 2016 @ 01:50:48
One thing is for sure, I wouldn’t purchase anything manufactured by these clowns after reading how the company is treating your family! I wish you a speedy solution!
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Jan 13, 2016 @ 07:48:37
Thank you… Let’s se what today brings now, I guess!
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Jan 13, 2016 @ 07:49:37
👍
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Jan 12, 2016 @ 21:45:43
OMG, Sis! That sounds like a big maze. I cannot believe that you are not getting anywhere. I mean there must be thousands of people. Are they all running against a glass wall? That is all so weird!
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Jan 12, 2016 @ 21:50:08
I posted my blog ousts on the Hotpoint FB page today too, and there are so many people who are not being heard!!! It is ridiculous!
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Jan 12, 2016 @ 21:58:29
You should all stick together and confront the company. Perhaps really with the help of a lawyer!
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Jan 12, 2016 @ 22:18:45
Something will have to be done…
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Jan 12, 2016 @ 22:21:59
For sure, Sis! They cannot get away with treating their clients like this and of course you need that stuff fixed!
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Jan 12, 2016 @ 22:26:00
That is first and foremost!
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Jan 12, 2016 @ 22:35:50
💪 💪
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Jan 12, 2016 @ 23:07:07
I only wish we are strong enough to get this sorted!
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Jan 12, 2016 @ 23:33:17
You need a solution and everything exchanged asap…. and it is unbelievable that the leave you hang out to dry although they are the ones to take action when noticing a dangerous defekt!
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Jan 12, 2016 @ 23:34:26
I know! It’s making my blood boil!
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Jan 12, 2016 @ 23:37:15
You have been sompatient for long. I would have been explpded long ago… much more dangerous than the washer and dryer 😠
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Jan 12, 2016 @ 23:42:54
Lol! I almost feel sorry for the people on the phone Hubby Dearest is the one doing the talking, and he is livid! And he knows how to say things too!!
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Jan 13, 2016 @ 08:57:53
It’s fantastic that he has this “talking skill”. I wish I had … either the skill or someone at home who can talk likt that… haha.. and less clumsy fingers on my touch screen…😜😜😜
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Jan 13, 2016 @ 12:57:56
Lol!
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Jan 13, 2016 @ 13:09:15
You will never ever catch up anymore, sis!!! 😂
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Jan 12, 2016 @ 21:28:12
Very frustrating! I hope you find a way to solve this…
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Jan 12, 2016 @ 21:37:30
IT is beyond frustrating you know! I hope it gets sorted too! Thank you 😊
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Jan 12, 2016 @ 20:57:27
Ughh that must have been so frustrating!
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Jan 12, 2016 @ 20:58:11
It is beyond frustrating now!!!!
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Jan 12, 2016 @ 20:53:29
I would tell Hotpoint that if they don’t fix the problem within like 4 days, then you will go to the media. I would totally do that. I use lawyers 🙂 works good too.
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Jan 12, 2016 @ 20:57:50
In my big long message to them i have threatened that too Jazz!!!
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Jan 12, 2016 @ 21:04:14
Good! Lets hope it helps!
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Jan 12, 2016 @ 21:18:05
I guess we’ll find out tomorrow x
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