A few of my friends called me or messaged me today to let me know that the whole Hotpoint fiasco was being discussed on This Morning today and that they had stated that it could take them up to 4 years to actually fix all the issues.
It is horrifying to read some of the cases out there where the machines actually have caught fire, and wiped out houses, causing so much damage, and yet they still can’t get their skates on and fix issues any faster.
I can happily say that our issues with them have finally been put to bed, but not without Hubby Dearest and his relentless contacting them.
Anyone who has any issues with them, please don’t give up.
Keep on hassling them.
You will be passed from pillar to post.
You will have to repeat your story to several people, despite them having all your details on record.
You will have to fight for what you are entitled to.
We managed to get full refunds for bot the washing machine and tumble dryer which were affected. Along the way, we found that our old dryer, which had had to be replaced after only a couple of years, was also an affected model, so after much argument, we got a full refund for that too!
And an extra £250 for compensation on top. Now that, Hubby Dearest really had to fight for, but we got over £1000 from them in the end and the cheques are with us, thank goodness.
One thing is for sure, we won’t be buying Hotpoint anymore!
